Policy for the period of return or replacement and delivery of products :

The goal of the exchange and return policy is to provide a clear view of the possibility of a return or exchange to the customer before purchasing.
This will preserve the rights of customers and the store.

The policy is explained in the following points :

• You can exchange or return a product if it has not been opened and sealed in its original packaging.
• In the event that the product is opened, the store does not accept its return or exchange.
• Any product must be returned within 3 days, and any product exchange must be within 7 days from the date of receiving the package.
• Receipt of the shipment from the carrier is an acknowledgment by the customer that the order is valid and in good condition.
• If the customer finds otherwise, the store must be notified on the same day.
• In the event of an exchange or return, the customer shall bear any shipping costs, if necessary.
• The customer can return the product to the store’s warehouse during official working hours at the following address: Al-Risala Street, Al-Shifa District, Riyadh
  Google Map: – 3749 Jabal Al Raha, RLDC3749, 7253, Riyadh 14727 Usually, the amount is returned to the customer in the same way he paid (bank transfer / credit cards / mada card).
• Refunds from the bank take up to 7-14 days as per banking procedures and processes.

Standard delivery Get it in 3-5 working days :

• Orders over $100: All day delivery. Order anytime: FREE Orders under $100: All day delivery.
• Order anytime: $5 Weekday time slot from 12noon – 5pm.
• Order by 9pm. $10

Next day delivery Get it next day, 7 days a week :

• All day delivery. Order by 9pm. $5
• Weekday time slot from 12noon – 5pm. Order by 9pm. $10

Standard delivery Get it in 2 working days :

• All day Delivery from 7am – 8pm. Order anytime: Fromu$20
• Choose a time slot 7am – 11am, 9am – 1pm, 11am – 3pm, 1pm – 5pm. Order anytime: From $35

Next day delivery it next day on weekdays :

• All day delivery from 7am – 8pm. Order by 7pm: Fromu$30
• Choose a time slot 7am – 11am, 9am – 1pm, 11am – 3pm, 1pm – 5pm. Order by 7pm: From $45

Exchange or Return of Goods :

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing :

• fully equipped equipment;
• a receipt proving the fact of purchase in the WoodMart online store;
• warranty card;
• an act with a description of the defect drawn up by the service department.
• The money for the goods will be returned within the terms established by the current legislation

FAQs :

• My order hasn’t arrived yet. Where is it?
• A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.
• It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.